Submitting a claim and staying informed on its status is easy with our online filing option, FedEx® Claims Online. By filing online at fedex.com, you can save time and get your claim processed faster. Plus, you can request periodic email updates that keep you notified during our claim review process. Typically we can resolve claims within five to seven business days of receiving your claim form and additional supporting documentation, unless additional research time is needed.
To access FedEx Claims Online as well as claims FAQs, filing guidelines, packaging tips and other claims-related information for FedEx Express and FedEx Ground U.S. shipments, go to fedex.com.
*Services include FedEx Priority Overnight®, FedEx Standard Overnight®, FedEx 2Day®, FedEx Express Saver®, FedEx International Priority®, FedEx International Economy®, FedEx Ground®, FedEx International Ground® service to Canada and FedEx Home Delivery®.