FedEx | FASC Network Customer Support
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Introduction

The FedEx Authorized ShipCenter® (FASC) program is a business-building alliance between pack-and-ship retailers and FedEx. The program is designed to help you build your business and provide a high-quality experience to your customers.

The FASC program is based on supporting our mutual goals and objectives: By acting as convenient points of access to FedEx customers, FedEx Authorized ShipCenter locations play a critical role in the FedEx network. FedEx, in turn, supplies FedEx Authorized ShipCenter locations with a full range of shipping services; new sources of revenue and exposure; free FedEx® tools and supplies; and marketing, advertising, service and information support.

There are minimum requirements to join and remain in the FASC program, including:
  • Operate a pack-and-ship store as your primary business with a retail storefront and a designated customer counter for receiving packages.
  • Have an existing or proposed location in the U.S. that has Internet access.
  • Provide regular business hours of operation, Monday through Friday. Saturday hours are optional.
  • Have a calibrated scale that accepts at least 100 lbs.
  • Sell packaging and shipping supplies to the public and provide packing expertise.
  • Provide FedEx Express® packaging at no charge.
  • Offer both FedEx Express and FedEx Ground® services.*
  • Sell and ship a minimum average of one FedEx Express and one FedEx Ground package a day.
  • Accept FedEx Express and FedEx Ground packages dropped off by FedEx account holders at no charge.
  • Be a registered FASCnet user with an active email address.
  • Use an approved automated shipping solution to process shipments, such as FedEx Ship Manager® or a FedEx approved certified solution provider.
  • Maintain an account in good financial standing with FedEx. Per your agreement, payment terms are net 15 days.

*For more information about FedEx services, please see About FedEx.

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